Terms of service

Terms of Service

Welcome to Alley Crafters! By using our website and purchasing our products, you agree to the following terms and conditions.

1. General

These Terms of Service govern your use of alleycrafters.com and the purchase of products from Alley Crafters. By placing an order, you confirm that you are at least 18 years old or have parental consent.

2. Products

All our products are made to order and personalised according to your specifications. Product colours may vary slightly from what appears on your screen due to monitor settings. We use high-quality materials and printing processes to ensure the best possible product.

3. Orders and Payment

  • All orders are subject to acceptance and availability
  • Prices are in GBP (£) and include VAT where applicable
  • Payment is required at the time of order
  • We accept major credit cards, debit cards, and other payment methods shown at checkout
  • Once an order is placed and payment is confirmed, it enters production and cannot be cancelled

4. Personalisation

You are responsible for ensuring all personalisation details (names, dates, text) are correct before placing your order. Please double-check spelling, grammar, and accuracy. We are not responsible for errors in personalisation provided by you.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about processing times, delivery, and shipping costs. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

6. Returns and Refunds

Please refer to our Return and Refund Policy. As all products are made to order and personalised, we cannot accept returns except for faulty or damaged items.

7. Intellectual Property

All content on alleycrafters.com, including designs, logos, text, and images, is the property of Alley Crafters and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission. 

8. Limitation of Liability

Alley Crafters is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the product.

9. Privacy

We respect your privacy. Please see our Privacy Policy for information about how we collect, use, and protect your personal data.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at info@alleycrafters.com.