Refund policy
Our Return & Refund Policy
At Alley Crafters, we want you to be completely happy with your purchase. Because all our products are made to order and personalised just for you, we have the following policy:
Personalised & Made-to-Order Items
As all our products are custom-made and printed to order with your personalisation, we cannot accept returns or exchanges unless the item is faulty or damaged upon arrival.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of receiving your orderwith:
- Your order number
- Photos of the damaged or faulty item
- A brief description of the issue
We'll review your case and offer a replacement or full refund if the fault is confirmed.
Wrong Item Received
If you receive the wrong item due to an error on our part, please contact us within 7 days and we'll arrange a replacement at no extra cost to you.
How to Contact Us
For any returns, refunds, or questions about your order, please email us at info@alleycrafters.com with your order details.
Processing Time
Once we receive and approve your return request, refunds will be processed within 5-7 business days to your original payment method.
This policy was last updated on 8 January 2026.